Introduction
At Fear Deals Traders, we are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from our store. By placing an order with us, you agree to the terms outlined below.
1. Processing Time
- Order Processing: All orders are processed within 2-3 business days. Orders are not processed or shipped on weekends or public holidays.
- Delays: If we experience a high volume of orders, shipments may be delayed. We will notify you via email if there will be a significant delay in your order.
2. Shipping Methods and Delivery Times
- Standard Shipping: Delivery typically takes 10-20 business days depending on the destination.
- Express Shipping: Delivery typically takes 5-10 business days depending on the destination. Additional charges apply.
- Tracking: Once your order is shipped, we will provide you with a tracking number to monitor your package’s progress.
3. Shipping Rates and Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- Free Shipping: We offer free standard shipping on orders over a specified amount, which will be indicated on our website.
4. International Shipping
- We ship to many countries worldwide. Please note that shipping times may vary due to customs processing in your country.
- Customs, Duties, and Taxes: Fear Deals Traders is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Shipment Confirmation and Order Tracking
- You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
6. Delivery Issues
- Incorrect Address: If the address provided is incorrect or incomplete, we are not responsible for non-delivery. Please ensure that your shipping information is accurate.
- Lost or Stolen Packages: Fear Deals Traders is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
7. Damaged Items in Transport
- If you received your order damaged, please contact us immediately at storemanager@fairdealstrader.com. We will file a claim with the shipping carrier and work with you to resolve the issue.
- Please save all packaging materials and damaged goods before filing a claim.
8. Returns and Refunds
- For details on how to return items and our refund policy, please see our Returns and Refunds Policy.
9. Contact Information
- For any questions regarding shipping, please contact us at: storemanager@fairdealstrader.com.